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Return & Refund Policy for Smart Choice Auto Parts
At Smart Choice Auto Parts, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.
1. Return Eligibility
Returns are accepted only for eligible products within the applicable return period. Items must be unused, uninstalled, in their original condition, and include all original packaging, labels, and accessories.
2. Return Request
Customers must contact our customer support team to request a Return Merchandise Authorization (RMA), if applicable, before sending any item back.
3. Non-Returnable Items
Custom orders, special-order parts, electrical components, damaged items due to misuse, and products marked as non-returnable are not eligible for return unless required by law.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible. We may request photographs or additional information to process your claim.
5. Refund Process
Once the returned item has been received and inspected, eligible refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
6. Shipping Charges
Original shipping charges are generally non-refundable unless the return is the result of our error or a defective product. Return shipping costs may be the customer's responsibility unless otherwise stated.
7. Exchanges
Eligible items may be exchanged for the same product or a suitable replacement, subject to product availability and approval by our customer service team.
8. Inspection of Returned Items
All returned products are inspected upon arrival. Refunds or exchanges may be denied if the returned item shows signs of installation, damage, misuse, or missing components.
9. Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it will be subject to our standard return procedure.
10. Warranty Returns
Products covered under a manufacturer's warranty must follow the applicable warranty claim process. Warranty coverage varies depending on the product and manufacturer.
11. Policy Changes
Smart Choice Auto Parts reserves the right to modify this Return & Refund Policy at any time. Any updates become effective immediately upon publication on our website.
12. Contact Us
If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team for assistance.
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